Refund policy
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Any customer grievances can be reported to the Grievance Officer specifically dedicated to address all customer concerns. You may contact the Grievance Officer at admin@mediquince.com
Refunds (if applicable)
Once we received your refund and inspected, we will send you an push notification or sms to notify you that we have received your query. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your mediquince wallet for user within a 48H, and for providers amount will be refunded to your connected bank account depending on the bank's processing time, it can take 5-7 business days for the refunds to reflect in the providers's bank account or card balance.
For providers:
To complete your refund we require a receipt or proof of product subscription and transaction.
1. Upon cancellation of a bed booking, 5% from the bed admission will be deducted.
2. If you cancel any video/call/direct consulting, 2.83% will get deducted.
3. We are not responsible for any offline booking cancellations done by hospitals.
For users:
To complete your refund we require a receipt or proof of booking appointment transaction.
1. If you cancel any video/call/direct consulting, it will deduct the service fee + 2.83%
2. If you deactivate your account with a wallet balance, the money will be refunded to your verified bank a/c after 10 days of account deactivation.
3. Any refund money will be credited to your wallet account only.
4. Additional non-returnable services:Lab Test booking, Bed Admission
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your hospital providers and check the appointment status.